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Siebel Distance Learning Guide > Attending a Distance Learning Session >

Getting Started for Attendees

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When a Web or intranet user first views a Siebel Distance Learning Web site, a standard Web browser is all that the user needs to gather information about available Distance Learning sessions. When the user is ready to join a Distance Learning session, Distance Learning client software is required. However, if the Distance Learning server is configured with the HTTP Gateway, and if it is not possible to access the session with the client software (for example, if the user is located behind a firewall), users can view the session through an HTML Viewer connection. This way users can join the session without installing the Distance Learning client software. The HTML Viewer connection allows users to participate in the session through a browser window, rather than the Distance Learning client window. Users can hear the audio portion of the session via a standard telephone conference call and use limited chat capabilities. However, there are limitations when using an HTML Viewer connection. The following capabilities are not available when using an HTML Viewer:

Present
Participate in Application Sharing
Standard Chat Lines or Private Chat (users can receive messages and send messages to everyone)
Ask Quiz Questions (users can answer)
Record sessions
Conduct Follow-Me Browsing (users can follow)
Hear audio portion of sessions via Voice Over IP
View detailed information about other session attendees
User the Raise Hand option to notify the instructor when you have a question

Attendees should follow the instructions given by the training administrators as to whether they should use the Siebel Distance Learning client or the HTML Viewer.

To use the HTML Viewer

Navigate to the Conference Center screen.

NOTE:  For information on navigating in Siebel Distance Learning, see Navigating Siebel Distance Learning Attendee Screens.

The Siebel Distance Learning Sessions - Main Page appears.

In the Sessions list, find the listing for the session you want to attend but do not click the session name. Instead, click the HTML Viewer icon.

The HTML Viewer Login Page appears.

Enter your User Name and if required, a password. Optionally, you can enter your email address and phone number.
Click Join.

A Distance Learning presentation image appears in the browser.

To use the Siebel Distance Learning client

Download the client.

NOTE:  For information on downloading the client, see Installing the Distance Learning Client.

Navigate to the Conference Center screen.

NOTE:  For information on navigating in Siebel Distance Learning, see Navigating Siebel Distance Learning Attendee Screens.

The Siebel Distance Learning Sessions - Main Page appears.

Click the name of a Distance Learning session that you want to attend.

If the session requires no password for attendees, the Attendee view of the session appears, along with the Siebel Distance Learning toolbar.

If the creator of the session has assigned a cypherlock (a password) to the session, a small padlock icon appears next to the session name. When you click the session name, a dialog box appears, prompting you for a password. Type the password for the session and then click OK. The Attendee view of the session will then appear, along with the Siebel Distance Learning toolbar.

NOTE:  A custom session may have several different passwords assigned to it, each associated with a different set of privileges for session attendees. One of these passwords may be null, allowing you to join the session with a certain set of privileges simply by clicking OK at the password prompt. If necessary, consult your Distance Learning instructor to determine whether a password is needed.

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