Siebel Distance Learning Guide > Troubleshooting > Common Problems and Their Solutions >

Web Server Installation Error

These instructions assume that you installed Siebel Distance Learning in the C:\DistanceLrn directory.

General Instructions

You can use these instructions if you are installing a Web server and receive the error message "The install program was unable to configure your Web server automatically."

In order for Siebel Distance Learning to work properly, you must configure your Web server and add the following directory mappings:

  1. Map /DistanceLrn to C:\DistanceLrn\PictureTalk (as Read-Only)
  2. Map /DistanceLrn/PictureTalk/ptk-apps/meetings/cgi-bin to C:\DistanceLrn\PictureTalk\ptk-apps\meetings\cgi-bin (as Read and Execute)

The following sections provide more detailed instructions for some servers.

Instructions for Microsoft IIS4

If you are running Microsoft IIS 4.0, you can configure your Web server by completing the following steps.

To configure your Web server running Microsoft IIS 4.0

  1. Run the Microsoft Management Console.

    2. Choose Start > Programs >Windows NT 4.0 Option Pack > Microsoft Internet Information Server > Internet Service Manager.

  2. Map the virtual directory for DistanceLrn.
    1. Right-click on Default Web site for the computer where Siebel Distance Learning is installed.
    2. Select New - Virtual Directory.
    3. Enter DistanceLrn as the Alias name.
    4. Click Next.
    5. Enter C:\DistanceLrn\PictureTalk as the physical path, and click Next.
    6. Check the Allow Read Access option only. Otherwise, downloading the client may fail.
    7. Click Finish.
  3. Configure the DistanceLrn/ptk-apps/meetings/cgi-bin directory.
    1. Expand the DistanceLrn virtual directory (created in the previous step) by clicking on the + symbol.
    2. Expand the ptk-apps directory under the DistanceLrn directory.
    3. Expand the meetings directory under the ptk-apps directory.
    4. Right-click on the cgi-bin directory.
    5. Select Properties from the popup menu.
    6. Enable the Execute (include scripts) option (under Permissions).
    7. Click OK.

Instructions for Netscape Enterprise Server

If you are running Netscape Enterprise Server (4.0+), you can configure your server by completing the following the steps.

To configure the Web server running Netscape Enterprise Server

  1. Connect to the Netscape Administration server.
    1. Use your browser to navigate to the Netscape Administration server (for example, http://myhost:8080, assuming that your Web server host is myhost, and you have specified the administration server port to be 8080).
    2. When the Netscape Server Administration screen comes up, click on the button that has the name of your Web server host (for example, myhost).
  2. Map the virtual directory DistanceLrn.
    1. Click on the Content Management button near the top of the screen.
    2. Click on the Additional Document Directories link on the left pane.
    3. On the right pane, enter DistanceLrn for the URL prefix field.
    4. Enter C:\DistanceLrn\PictureTalk for the Map to Directory field.
    5. Click the OK button, and then the Save and Apply button on the next screen.
  3. Configure the DistanceLrn/ptk-apps/meetings/cgi-bin directory.
    1. Click the Programs button near the top of the screen.
    2. On the right panel, enter DistanceLrn/ptk-apps/meetings/cgi-bin for the URL prefix field.
    3. Enter C:\DistanceLrn\PictureTalk\ptk-apps\meetings\cgi-bin for the CGI directory field.
    4. Click the OK button, and then the Save and Apply button on the next screen.

For more information about configuring your Web server, see Siebel Server Administration Guide.


 Siebel Distance Learning Guide 
 Published: 18 April 2003