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Business Scenario for eContent Services

This scenario provides an example of a process performed by an administrator or topic manager and end users. Your company may follow a different process according to its business requirements.

Administrator

A financial organization using Siebel ERM has signed a contract with a new client, a computer software company. The representatives in client services who are responsible for supporting the new client, send a request to the news topic manager to create a news topics for the software company.

The administrator first designates the news topic administrator, creates access groups that can access the news content, and establishes host and authentication credentials.

Since the client is a software company, the administrator creates the news topic within the High Technology news package. The administrator also creates a new access group and assigns the appropriate client service representatives to the group.


 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003