Siebel Employee Relationship Management Administration Guide > Support and Troubleshooting > ERM Troubleshooting Topics >

Users Receive Too Much News

If the amount of news and data that is published on a regular basis in Siebel ERM becomes too large, you can change the number of days that news and data are published by changing the argument values in the Integration Administration > Symbolic URL view. This will decrease the amount of information by removing older items.

The number of days for which articles are published is controlled by the HIST argument value in content agents. Table 18 provides an example of the Symbolic URL HIST argument values.

Table 18. Symbolic URL HIST Argument
Symbolic URL Name
URL
Argument Name
Required
Sequence Number
Argument Type
Argument Value
CompanyNews
http://datahost/
eContent/GetHeadlines
HIST
N
1
Constant
90

The default setting for HIST is 90 days.

You can also change the number of articles that appear. The number of articles that appear is controlled by the MAX argument value in content agents. Table 19 provides an example of the Symbolic URL MAX argument values.

Table 19. Symbolic URL MAX Argument
Symbolic URL Name
URL
Argument Name
Required
Sequence Number
Argument Type
Argument Value
CompanyNews
http://datahost/eContent/GetHeadlines
MAX
N
1
Constant
20

The default setting for MAX is 20 days.

If users are receiving news and information about too many accounts or competitors, they can reduce their list of tracked accounts and competitors by modifying their tracking profile.


 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003