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Business Scenario for Approvals Inbox

This scenario provides an example of processes performed by an administrator and an end user. Your company may follow a different process according to its business requirements.

Administrator

The Human Resources manager at a company has outlined new time off policies for employees. Management has mandated that personnel change requests be filed electronically. An HR representative for the employee's department must first check and approve the request, followed by an approval from the employee's immediate supervisor, and the departmental vice president. This new policy is handed off to a Siebel administrator for implementation.

After using the Employee Self-Service feature to set up and activate the preintegrated Personnel Action Form (PAF), the administrator designs the approval flows for the business object. Using the Approvals Inbox, the administrator creates the required approval type, and approval flow. When a user requests an approval for this particular item, the approval type created by the administrator invokes the approval workflow process.

End User

An employee at the company submits a Request for Time Off form. The form is routed to the human resources representative, then the manager, and finally the vice president of marketing. Each approver can reject the form and send it back to the requestor. If approved, the process flow results in an update of data fields.


 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003