Siebel Employee Relationship Management Administration Guide >

Setting Up Siebel HelpDesk

Siebel HelpDesk allows employees to submit and track service requests through the organization's intranet, and solve problems without assistance by providing access to frequently asked questions (FAQs) and interactive diagnostic tools. Employees can also use employee self-service features such as Alerts Online and Assets Online to get help. This chapter describes setting up and using Siebel HelpDesk.


 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003