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Overview of Payment Arrangement

End users can request a special arrangement if a customer is unable to pay for services when a bill payment is due. The customer may request a payment plan or a deferral of payment. In response, your company can approve the request, reject the request, or propose its own terms. The response may depend on factors such as corporate policy, customer credit history or credit worthiness, and longevity of the customer's association with your company.

The arrangement process consists of these procedures:

  1. Request a payment arrangement for the customer.
  2. View the request outcome.
  3. Record the customer's decision about the outcome.

The next sections describe these three procedures for arranging a payment plan.

For more information about integrating the billing component with an external billing system, see Defining an Integration Workflow Process.


 Siebel eEnergy Guide 
 Published: 23 June 2003