Siebel eEnergy Guide > Premises >

Adding a Service Request for a Premise

End users can add a service request by creating a new service request in the Service Request view of the Premises screen.

To add a service request for a premise

  1. Navigate to the Premises screen.
  2. In the All Premises list, select a premise.
  3. Click the Service Requests view tab.

    4. Two Service Requests lists appear. The upper list displays accounts and the lower list displays service requests.

  4. In the upper list, select an account.
  5. In the lower list, add a record and complete the necessary fields.

    6. Some fields are described in the following table.

    Field
    Comments
    Owner
    Person handling the service request.
    Priority
    Ranking to help you prioritize service requests internally. Describes the response your company gives to the service request.
    The Priority ranking does not have to be the same as the severity.
    Severity
    Severity of the service request or impact on the customer. Describes the seriousness of the problem.
    The Severity ranking does not have to be the same as the priority.
    SR Number
    Unique, system-generated number that identifies the service request.


 Siebel eEnergy Guide 
 Published: 23 June 2003