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Siebel Field Service Guide > Assets >

Obtaining Information About Assets

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Follow these procedures to obtain information about assets.

To review all change requests for a selected asset

Navigate to the Assets screen.
Select an asset.
Click the Change Requests view tab.

NOTE:  Click the hyperlink in the Change Request # field to see more information about a change request.

To review all repairs for a selected asset

Navigate to the Assets screen.
Select an asset.
Click the Repairs view tab.

The Repairs view shows all recorded repairs to the selected asset.

To review all activities associated with an asset

Navigate to the Assets screen.
Select an asset.
Click the Activities view tab.

To review preventive maintenance activities associated with an asset

Navigate to the Assets screen.
Select an asset.
Click the Preventive Maintenance view tab.
In the Show drop-down list, make sure that History is selected.

To view the status of a preventive maintenance plan for an asset

Navigate to the Assets screen.
Select an asset.
Click the Preventive Maintenance view tab and select Plans from the Show drop-down list.

To view an asset hierarchy

Navigate to the Assets screen.
In the Show drop-down list, do one of the following:
To view assets associated with your organization, select Assets Explorer.
To view assets associated with all organizations, select Assets Explorer Across Organizations.
In the explorer list in the left pane, click the plus sign (+) in front of each asset to see a hierarchical list of its components.

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