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Setting Up an Inventory

A primary objective of Service Inventory is to record the organization of inventory.

Figure 7 shows an example of an inventory structure. The structure is hierarchical. At the top level is US Inventory. At the next level, this is broken out into California Field Service Engineers, Dallas (warehouse), Boston Repair Center (warehouse), and Field Offices.

California Field Service Engineers is broken out into Fred Roberts' trunk and Chris Smith's trunk. Fred Roberts' trunk has product inventory levels classified as On-Hand and Reserved. Dallas (warehouse) is broken out into Aisle A, Aisle B, and Aisle C. Aisle A has Shelf 1 and Shelf 2. Shelf 1 is broken out into Bin A and Bin B. Bin B has product inventory levels for Disk Drives and CD-ROM drives. Boston Repair Center (warehouse) is likewise broken out into Aisle A and Aisle B. Field Offices is broken out into Boston, Los Angeles, and San Francisco (warehouse).

Figure 7.  Sample of a Service Inventory Structure

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 Siebel Field Service Guide 
 Published: 21 April 2003