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Cost and Price Lists

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Siebel Field Service contains a costing infrastructure that allows users to track the costs as they are performed, and then export these costs to financial systems for posting to the general ledger. Previously, service organizations could only estimate the costs of performing service. Now they can associate costs of service calls at the time the service is performed.

The costing infrastructure is based on the creation of cost lists. Cost lists specify the costs of products. Most companies have this information in their financial systems. Incorporating this information into Field Service has the following advantages:

Costs can be associated with service requests and activities at the time they are performed.
Costs can be associated with orders for analysis of profitability.
Cost lists can have time limits, so that they provide an accurate record of costs at the time they occurred.
Service inventory can be created at any time.

Price lists link cost lists to service requests, orders, and activities. For example, one cost list, North American Costs, describes the costs of products and resources in North America. When a field service engineer chooses a price list for a service request, the associated cost list is automatically linked to the service request.

To learn more about cost lists, price lists, and rate lists, see Pricing Administration Guide.

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