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Field Service Engineer Activities

When a service event is reported, Siebel Field Service defines the steps required to correct the problem, necessary tools, and required parts and skills. Information such as safety data, schematics, and technical notes on the products, may be linked to the service activities and parts data. Siebel Field Service also allows the capture of billing information related to an activity at a customer site, including parts, expenses, and labor charges.


 Siebel Field Service Guide 
 Published: 21 April 2003