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Siebel Field Service Guide > Preventive Maintenance >
The Preventive Maintenance Engine
When a trigger fires, the Preventive Maintenance Engine creates a service request. Activities are created in two ways:
- Activities are derived from SR templates (and PM plans). These activities are associated with the service request. See Service Request Template Activities View and Actions View.
- Activities are derived from activity templates associated directly with a PM plan. See Actions View, Activities subview.
NOTE: The association between activities and activity templates is made in the Activity Templates view in the Applications Administration screen (see Application Administration Screen).
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Siebel Field Service Guide Published: 21 April 2003 |