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Verifying Change Request Closures (QA End User)

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After the engineer resolves a CR, the QA tester or other CR creator who reported the issue verifies that the resolution is correct.

Querying for Closed Change Requests

The CR creator queries for closed CRs in her functional area.

To query for closed change requests

Navigate to Site Map > Quality > Change Requests Reported by Me.

The Change Requests view appears.

Create a query with Status = Closed.
Run the query.

Reopening Change Requests

The CR creator tries to verify the resolution on the version identified by the engineer. If she determines that the issue is not resolved, she reopens the CR, which sends it back to the engineer for further review.

To reopen a change request

Navigate to Site Map > Quality.

The Change Requests view appears.

In the Status field, select Open-Disagree.
In the Comment field, enter an explanation of why you disagree with the resolution.

Closing Change Requests as Verified

If the creator determines that the CR is correctly resolved, she closes out the CR as verified. At this point, the CR life cycle is complete.

To close a change request as Verified

Navigate to Site Map > Quality.

The Change Requests view appears.

In the Status field, select Closed-Verified.
In the Comment field, enter a note that you agree with the resolution.

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