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Schedule Optimization

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Since the majority of service costs are derived from labor, efficient use of labor is one of the primary goals of a service organization. Efficiency encompasses a broad array of objectives, some of which may be conflicting:

Solving a service request the first time, which requires assigning a field service engineer with the right skills and parts.
Skilled engineers can finish a task faster; however, they should also be assigned to more challenging work so their time is not wasted on trivial tasks.
Where possible, travel between jobs should be minimized by grouping jobs in a particular area.
Engineers should appear onsite within contractually committed times.

The Optimizer provides automated, background optimization of the schedule for field service activities and optimal use of resources in each service region.

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