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Activities View

In the Activities view, a field service agent can view activities for a service request, and add stand-alone activities. An administrator or dispatcher can manually assign field service engineers to each activity.

NOTE:  To see the details of an activity, including its items, steps for completion, and instructions, click the hyperlink in the Type field. The Activity Attachments view appears for this activity. Click, for example, the Items, Steps, or Instructions tab to see information related to the selected activity.


 Siebel Field Service Guide 
 Published: 21 April 2003