Table 10. Service Reports
Report
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Description
|
Service Request Activity (All)
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Displays a page for each service request, with information about the service request and each of the associated activities.
|
Service Request Activity (Public)
|
Displays a page for each service request, with information about the service request and each of the associated activities.
|
Service Request Detail (Barcode)
|
Provides detail information about each service request.
|
Service Request Detail (No Barcode)
|
Provides detail information about each service request.
|
Service Request Summary
|
Provides a summary of each service request.
|
Smart Report Service Request Performance
|
Analyzes the aging of open service requests using three metrics: number of open service requests, call volume, and resolution time, each over the last six months.
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