Siebel Field Service Guide > Service Support >

Setting Up Solutions

Use the Solution Administration screen to provide the information that can provide immediate solutions to requests for service.

To add a solution

  1. Navigate to Site Map > Solution Administration.
  2. Create a new solution record.
  3. Enter values for the required fields.

To add a resolution document to a solution

  1. Navigate to Site Map > Solution Administration.
  2. In the Solutions list, select a solution.
  3. Click the Resolution Documents view tab.
  4. In the Resolution Documents list, create a new resolution document record.
  5. In the File Name field, navigate to an electronic document file on your computer or on your company's network, and select it.

To associate solutions with each other

  1. Navigate to Site Map > Solution Administration.
  2. In the Solutions list, select a solution.
  3. Click the Related Solutions view tab.
  4. In the Related Solutions list, add a related solution record.

To associate a service request with a solution

  1. Navigate to Site Map > Solution Administration.
  2. In the Solutions list, select a solution.
  3. Click the Service Requests view tab.
  4. Add a service request record.

To associate a change request with a solution

  1. Navigate to Site Map > Solution Administration.
  2. In the Solutions list, select a solution.
  3. Click the Change Requests view tab.
  4. Add a change request record.

 Siebel Field Service Guide 
 Published: 21 April 2003