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Solutions Screen
The Solutions screen provides predefined solutions with associated resolution documents, solutions, service requests, and change requests. This information is defined in the Solution Administration Screen. Most of the views in the Solutions screen are identical to those in the Solution Administration screen, with the exception of Solution Categories, which is unavailable in the Solutions screen.
Most views in the Solutions screen allow users to add records.
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Siebel Field Service Guide Published: 21 April 2003 |