Bookshelf Home | Contents | Index | Search | PDF

Siebel Field Service Guide > Service Support > Setting Up Service Support >

Setting Up Problem Resolutions

---

Use the Solution Administration screen to find and add information that can provide immediate solutions to requests for service. Table 1 lists and defines the views on the Solution Administration screen.

Table 1.  Views on the Solution Administration Screen

View	Role in Setup
Resolution Documents	Associates with solutions document files that describe a problem and its solution.
Related Solutions	Associates related solutions with specific solutions.
Service Requests	Specifies service requests related to a specified solution.
Change Requests	Specifies change requests related to a specified solution.
Solution Categories	Associates solution categories with a solution.

For more information about setting up solutions, see Setting Up Solutions.

Bookshelf Home | Contents | Index | Search | PDF