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How This Guide Is Organized

This book shows the progression of tasks to be performed in Siebel Field Service.

This guide is organized according to the functions of screens that apply to Siebel Field Service. For example, screens that apply to service support are grouped into one chapter. With the exception of this Introduction and Overview of Field Service each chapter in this guide addresses one or more specific screens and their associated functions.

Although job duties at your site may vary from the classifications used in this guide and may overlap, most information is directed to an application administrator or Siebel administrator audience. Where appropriate, end user procedures are also included. These are to inform the administrator how the default user interface functions when set up.

This guide is designed to be used in combination with a broader set of documentation that pertains to all Siebel eBusiness Applications. Most chapters in this guide cover only the information that is specific to Siebel Field Service. Where applicable, you are referred to other guides.

NOTE:  This guide assumes that you have successfully installed Siebel Field Service. If you have not yet installed the application, see Siebel Server Installation Guide or Upgrade Guide for the operating system you are using. If you plan to use Siebel Remote, you must complete additional implementation tasks described in Siebel Remote and Replication Manager Administration Guide.


 Siebel Field Service Guide 
 Published: 21 April 2003