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Siebel eFinance Guide > Call Reports > End-User Procedures >

Managing Call Reports

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Managing Call Reports entails adding, modifying, and deleting call reports. After a call report is added, end users can associate it with action items, notes, and attachments.

NOTE:  Call report attachments, like the attachments for other activities, are stored in the S_ACTIVITY_ATT table.

To add a call report

1. Navigate to the Call Reports screen.
2. From the Show drop-down list, select My Call Reports.
3. In the More Info form, add a record and complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Associated Activity	The activity that is the subject of the call report; each call report can have only one associated activity. Selection of the associated activity is governed by the following constraints if those fields are populated: Same Company ID Same Primary Opportunity ID Same Primary Contact ID
   Contacts	Enter the participating contacts who were at the meeting. Designate a primary contact if desired, otherwise the first contact selected will be defaulted as the primary. Entries appear in the Report Detail view and on the printed Call Report.
   Description	A summary description of the call report; enter a more detailed report in the Report Detail view.
   Distribution	List additional employees from your organization who should receive the Call Report, but should not appear on the list of participants. The call report creator and all Employee Participants are automatically placed on the distribution list.
   Employees	List employees from your organization who participated in the call. Entries appear in the Report Detail view and on the printed Call Report. The call report creator is automatically listed as a participant.
   Opportunity	Associate an opportunity with the call report. You can view all call reports associated with any given opportunity from the Opportunities screen.
   Type	The LOV type for this field is FINCORP_CALLRPT_CONTACT_TYPE.

   NOTE:  In the Call Reports list, the New flag is a calculated field and appears checked for five days after the creation of a call report. Your systems administrator can change this setting.

4. In the Call Reports list, drill down on the Description hyperlink to navigate to the Report Detail view.

   The Call Report form appears.

5. In the Call Report form, enter detailed information about the call. Information you enter here appears in emailed or printed call reports.

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