Siebel eFinance Guide > Validation, Approval, and Disclosure Business Services > Business Scenarios >

Customer Purchases Mutual Fund Shares

A licensed sales representative at an investment company is taking an order for the purchase of mutual fund shares. The sales representative records all relevant customer information into the Siebel application. As the representative records information, the application prompts her for critical missing data. Once the validation is complete, the order is ready for processing.

In accordance with the company's policy, the next step requires the sales representative to ask the customer whether or not he has read and understood the mutual fund prospectus. The application displays the document and the sales representative records the customer's response. In addition, the company's policy also dictates that all customers receive a copy of the prospectus regardless their response. The sales representative then asks the customer if he would prefer receiving the prospectus by FAX or by email. The sales representative forwards the document and ends the call.


 Siebel eFinance Guide 
 Published: 20 October 2003