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Customizing Outbound Email

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You can specify whether you want to format outgoing email using the HTML editor.

To specify the edit mode of outgoing email

From the application-level menu, choose View > User Preferences.

The User Preferences screen appears.

From the Show drop-down list, select Outbound Communications.

The Outbound Communications form appears.

From the Default Message Format drop-down list in the Send Email section, select HTML. (If you prefer not to use the HTML editor at all, choose Plain Text.)

NOTE:  For more information about editing outbound email, see Siebel Call Center User Guide.

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