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Managing Contacts

A contact is typically a physician, nurse, pharmacist or other medical professional. In a more general sense, a contact is any individual a pharmaceutical company deems significant to their business process, such as a formulary director, contracts administrator, or medical education event speaker.

Sales representatives use Siebel ePharma Handheld to add and update contact profile information which may include adding new contacts, creating new contact addresses, tracking affiliations between contacts and accounts, recording the best times to call on a contact, transcribing relevant notes, and viewing prescription data.

This section describes how to manage contact information using all of the views accessible from the Contacts screen's Show drop-down list, except for Calls and Activities.


 Siebel ePharma Handheld Guide for Windows-Powered Devices 
 Published: 18 July 2003