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Siebel ePharma Handheld Guide for Windows-Powered Devices > Troubleshooting > Performance >

Client Performance

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Client performance is affected primarily by the device capability (minimum 206 MHz processor and 64 MB RAM), configuration, and the quantity of data loaded onto the device. In general, screen-to-screen and view-to-view navigation times of 3 to 4 seconds or less should be considered normal.

It is strongly recommended that customers follow these general guidelines to optimize the performance of their handheld applications:

Keep configuration under 30 views.
Keep RML file size under 1.75 MB.
Keep database files (dbfile.txt) under 2 MB.

Use filters as outlined in the Siebel 2000 Handheld Synchronization Technical Note.

Keep the number of records for each business component under 2,500.
Avoid installing other applications on the device at the same time.
Users should synchronize their data frequently.

Additional configuration information can be found in the Siebel Technical Note 405, Siebel Handheld Synchronization.

The Professional Services Mobile eBusiness Competency group has a Siebel Handheld Quickstart program that is mandatory for all new Siebel Handheld customers to assess their configuration and deployment.

The Siebel Handheld client will benefit from periodic closing and restarting the application to release memory consumed by the handheld operating system. Use File > Exit in the menu to exit from the Siebel Handheld application.

If an external VGA driver is or has been loaded on the device in the past and is no longer needed, be sure to unload it, because it is known to have significant performance impacts on handheld devices.

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