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Siebel ePharma Handheld Guide for Windows-Powered Devices > Troubleshooting > Synchronization >

Direct Server Sync Checklist

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Use the following checklist to troubleshoot problems you encounter using Direct Server Sync.

Did you install all client and server components successfully?
Is there a PDA OM running on the Siebel Server?
Did you bounce the IIS, SWE, and Siebel Server after installation?
Do you have network access to the URL for DSS? Can you ping the IIS server from inside and, if applicable, from outside the firewall?
Can you successfully run a SWE command?
Do you have the correct DSS URL defined in the setup.ini file?
Is the network connection working from the device? Try Pocket IE.
If you have problems logging in, check to make sure that you can use the same credentials to log into the desktop client.
Remember to keep a 1:1 ratio of users to devices. Only a single user may log in to sync each device. Failure to do so causes data corruption.

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