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Siebel Sales Handheld Guide for Windows-Powered Devices > Troubleshooting > Log Files >

Direct Server Sync Log Files

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To assist Siebel Technical Support, collect the following files when logging a Siebel Handheld service request. The following files are found on the machine where Siebel Server is installed:

All server sync user files in the Siebel Root\siebsrvr\hhsync\application directory\user id\node id directory
Server NT application event log extract
Server NT system event log extract
All files in the Siebel Root\siebsrvr\log directory including hhsync.*.log files

The hhsync.*.log files log every message returned by Object Manager (including informational messages, synchronization errors, debugging messages, and warnings.) The information logged depends on the logging level set in the .cfg file.

All files from all subdirectories under the Siebel Root\siebsrvr\logarchive directory.
Server perfmon log files (showing memory, network, disk performance), if available.

The following files are found on the machine where the Web Server (that is, IIS) is installed:

SWE log files from Siebel Root\eappweb\log (all files)
IIS server NT application event log extract
IIS server system event log extract
IIS server perfmon log files (showing memory, network, disk performance), if available

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