A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W

 

A

Accounts business component, about   1

Action business component, about   1

activities

See also Preparing for the Day

accepting and declining   1

parts, ordering for   1

reviewing   1

service request, adding to   1

sundry activities, adding   1

activities, performing

See also Performing the Job

completed steps, checking off   1

non-serialized part or product, installing   1

reading, taking a   1

serialized asset, generating an RMA   1

serialized asset, installing a replacement part   1

serialized asset, removing   1

All Records PDQs, about   1

Applet print tag   1

applets

See also Applet Classes

classes (table)   1

default behavior, overriding   1

multiple applet views, screen allocation   1

architecture overview, five layers listed   1

Assets business component, about   1

asterisk (*), meaning in forms and applets   1

audience for guide   1

auto pop-up lists

about   1

data visibility, about controlling   1 ,  2


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B

backup

See Client Installation, Backup, and Restore

business components

See also Applet Classes

child service business components, about   1

filters, creating   1

Server classes (table)   1

Service Handheld filters, list of   1

service supported (table)   1

business object declarations, setting PDQ examples   1

buttons, about and functionality (table)   1


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C

Cabinet file (CAB), about creating   1

Cell print tag   1

child business components of activities   1

client installation, troubleshooting   1

Comment print tag   1

CompactFlash card

backing up, about   1

installation, setting up on   1

installing from   1

Companion Sync

journal files, about   1

journal files, automatic forwarding   1

journal files, viewing   1

journal log files, concatenating   1

log files, using for troubleshooting   1

macro constants, about and tailoring   1

compiling the repository, about   1

configuration file

See also Specifying Default Views in the Configuration File

default views, specifying   1

directives, about   1

location   1

configuring

See also Recommended Configuration Guidelines

guidelines, recommended   1

Siebel Handheld client   1

Siebel Web Client and Siebel Handheld Client, differences in configuring   1

contact

note, adding for   1

customer

customer history, reviewing   1

customer visit, recording en route to   1


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D

data filtering

child service business components   1

developing data filters, steps   1

methods, list of   1

pick applet, data filtering for   1

preconfigured QBEs, about using to filter   1

Predefined Queries (PDQs)   1

Query by Example filters (QBE)   1

Service Handheld filters, about   1

Service Handheld filters, summary (table)   1

Siebel Service Handheld, customizing data filters   1

database backups, enabling

about   1

database backup parameters, editing   1

external media, about backing up   1

setting up, steps to   1

troubleshooting   1

DDvP

See Synchronization Methods and Architecture

default sync filters, about   1

Direct Server Sync via Proxy, about   1

Direct Server Synchronization

See also Stand-Alone Deployments

about   1

about and diagram   1

checklist, using to troubleshoot   1

described   1

log files, using for troubleshooting   1

Direct Server Synchronization (DDS) infrastructure

CompactFlash card, setting up installation on   1

database backup, enabling   1

DDS components, installing (procedure)   1

DDS components, installment options described   1

DDS Object Manager configuration file, editing   1

DSS URL, about changing   1

external media, installing from   1

handheld logging parameters, configuring   1

handheld, installing on   1

hardware and network configuration, recommended   1

installation configuration file, editing   1

planning, about   1

print templates, about installing   1

server logging levels, configuring   1

server process management, optimizing   1

server topology overview, about and diagram   1

synchronization performance and scalability   1

Divider print tag   1

drill-down only views, about   1

DSS URL, about changing   1


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E

end user error messages

See End User Error Messages

EndofLine print tag   1

error messages

See End User Error Messages

extended insert processing

enabling, ways to   1

handling, about ways to   1

extended pick processing

about   1

enabling   1

external media

See also Enabling Database Backup

backing up, about   1

installing from   1


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F

field technician

See also Preparing for a Visit

activities, accepting and declining   1

activities, adding to a service request   1

activities, reviewing   1

business scenario   1

customer history, reviewing   1

en route to a customer visit, recording   1

inventory updates, verifying   1

note, adding for a contact   1

parts, ordering for an activities   1

sales order, generating   1

service request, logging new   1

sundry activities, adding   1

filtering

See Types of Data Filters

Footer print tag   1

form applets

group boxes   1

labels   1

layout sequence   1

Format print tag   1


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G

general sync filters, about   1

GetCount print tag   1

GetDate print tag   1

GetField print tag   1

GetRegistry print tag   1

GetTime print tag   1

GetTotal print tag   1

guide

audience for   1

organization of   1

resources, additional   1


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H

handheld device logs

list of   1

synchronization errors, logging   1

handheld logging parameters, configuring   1

Handheld PC

form applets, layout sequence   1

multiple applet views screen allocation   1

status bar, about   1

toolbars, configuring   1

uninstalling handheld application   1

Header print tag   1

help

Siebel Expert Services, about using   1

Siebel Professional Services, about using   1

hyperlinks, about configuring   1


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I

installing software

about ways to   1

Direct Server Sync, users for   1

reinstalling or upgrading   1

uninstalling handheld application   1

inventory

inventory updates, verifying   1


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J

job, performing

See Performing the Job

Journal Viewer, using to   1


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L

list applets

See also List Applets

about and guidelines   1

List of Values, filtering out   1

log files

Companion Sync logs, using for troubleshooting   1

Direct Server Sync logs, using for troubleshooting   1

handheld device logs, using for troubleshooting   1

server logging levels, configuring   1

logging parameters, configuring   1

LogSQLStmts parameter, caution setting   1

LogSSAErrors parameter, caution setting   1


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M

MarginBottom parameter, about   1

MarginLeft parameter, about   1

MarginRight parameter, about   1

MarginTop parameter, about   1

memory

caution, log files using available memory   1

multiple synchronization servers, about using   1

Multi-Value Group applet, support of   1


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N

network performance, about   1

no record filters, about and list of   1

non-serialized part or product, installing   1

note

contact, adding for   1


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O

Orders business component, about and examples   1

organization of guide   1


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P

Page Break print tag   1

PaperHeight parameter, about   1

PaperSize parameter, about   1

PaperWidth parameter, about   1

parts, ordering for an activities   1

PDQ filters, administration

Direct Server Sync mode, about   1

performance

client performance, about   1

network performance, about   1

server performance, about   1

SQLTrace, enabling   1

pick applets, data filtering for

about   1

business object declarations, setting examples   1

configuration file directives   1

Popup Visibility Type setting, overriding   1

visibility, designating   1

Picture print tag   1

Pocket PC

form applets, layout sequence   1

menu bar, about using   1

multiple applet views, screen allocation   1

status bar, about   1

toolbars, configuring   1

uninstalling handheld application   1

pop-up lists

auto pop-up lists, about   1

data visibility, about controlling   1 ,  2

Popup Visibility Type setting, overriding   1

preconfigured QBEs, about using to filter   1

Predefined Queries (PDQs)

about and example   1

All Records PDQs, about   1

general and default PDQ filters, described   1

PDQ filters, summary of use (table)   1

print applets, designing

See also Designing Print Applets

about   1

form applets, designing   1

list applets, designing   1

Print button

See also Configuring Print Buttons

configuring (procedure)   1

configuring, about   1

print tagging language

See Overview

print templates

See also Installing Print Templates

Applet print tag   1

Cell print tag   1

Comment print tag   1

Divider print tag   1

EndofLine print tag   1

Footer print tag   1

Format print tag   1

GetCount print tag   1

GetDate print tag   1

GetField print tag   1

GetRegistry print tag   1

GetTime print tag   1

GetTotal print tag   1

Header print tag   1

Page Break print tag   1

Picture print tag   1

print template file example   1

print template file, creating overview   1

SetVariable print tag   1

Static Text print tag   1

Title print tag   1

variables, example using in template   1

PrinterBaudrate parameter, about   1

PrinterCompressed parameter, about   1

PrinterDensity parameter, about   1

PrinterDither parameter, about   1

PrinterDraftMode parameter, about   1

PrinterFormFeed parameter, about   1

PrinterHandshake parameter, about   1

PrinterOrientation parameter, about   1

PrinterPort parameter, about   1

PrinterType parameter, about   1

printing, configuration settings

See also Installing Print Templates

default printing settings, list of   1

MarginBottom parameter, about   1

MarginLeft parameter, about   1

MarginRight parameter, about   1

MarginTop parameter, about   1

PaperHeight parameter, about   1

PaperSize parameter, about   1

PaperWidth parameter, about   1

parameters and syntax, about   1

PrinterBaudrate parameter, about   1

PrinterCompressed parameter, about   1

PrinterDensity parameter, about   1

PrinterDither parameter, about   1

PrinterDraftMode parameter, about   1

PrinterFormFeed parameter, about   1

PrinterHandshake parameter, about   1

PrinterOrientation parameter, about   1

PrinterPort parameter, about   1

PrinterType parameter, about   1

printing, configuring for the handheld

See also Designing Print Applets

about   1

defining documents for printing   1

print applets, configuring for printing   1

print applets, designing   1

Print buttons, about configuring   1

Print buttons, configuring (procedure)   1


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Q

Query by Example filters (QBE)

about   1

business component filters, adding   1

List of Values, filtering out   1


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R

recovering data

Companion Sync journal files   1

Siebel Handheld Journaling   1

reinstalling handheld application   1

remote database

See  Synchronization Conflict Handling and Recovery

report

views, associating with   1

repository

.SRF file, location of   1

compiling, about   1

Repository Configuration, about   1

resources, additional   1

restore, troubleshooting   1


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S

sales order

generating (procedure)   1

screens and views (table)

Siebel Service   1

screens and views, designing

applet, overriding default behavior   1

drill-down only views, about   1

multiple applet views, screen allocation   1

print templates and reports, views associated with   1

scripting

deactivating scripts, about   1

user interface methods, calls to   1

serialized asset, installing

removing   1

RMA, generating   1

serialized replacement part, installing   1

server installation

CompactFlash card, setting up installation on   1

database backup, enabling   1

Direct Server Synchronization (DDS), installation   1

DSS URL, about changing   1

external media, installing from   1

handheld logging parameters, configuring   1

hardware and network configuration, recommended   1

installation configuration file, editing   1

planning for, about   1

print templates, about installing   1

server logging levels, configuring   1

server process management, optimizing   1

server topology overview, about and diagram   1

synchronization performance and scalability   1

Service Handheld filters

about   1

customizing data filters   1

no record filters, about and list of   1

primary service business components   1

summary of filters (table)   1

service request, logging new

activities, adding to   1

asset and warranty coverage, confirming   1

new service request, logging   1

service level entitlement, confirming   1

Service Requests business component, about and example   1

setup.ini file, location and editing   1

SetVariable print tag   1

Siebel eScript, issues and validation   1

Siebel Expert Services, about using   1

Siebel Handheld Client

handheld screen, about designing for   1

identify user activities, improving performance   1

minimal navigation, about designing applications   1

Multi-Value Group applet, support of   1

naming conventions, about   1

scripting, about   1

Siebel Web Client, differences in configuring   1

stop-and-go workflow, about supporting   1

testing the handheld application   1

unsupported functions (table)   1

user functionality, defining   1

Siebel Handheld Journaling

about and parameter settings   1

journal log files, location and name   1

Siebel Professional Services, about using   1

Siebel Service Handheld

See Customizing Data Filters for Siebel Service Handheld

Siebel Visual Basic (VB), issues and validation   1

Siebel Web Client

Multi-Value Group applet, support of   1

scripting, issues and validation   1

Siebel Handheld client, differences in configuring   1

unsupported functions (table)   1

SQLTrace, enabling   1

.SRF file, location of   1

stand-alone installer, about creating   1

Static Text print tag   1

status bar, about   1

sundry activities, adding   1

synchronization

See also  Synchronization Conflict Handling and Recovery

Direct Server Sync via Proxy, about   1

Direct Server Sync, about and diagram   1

handheld synchronization errors, logging   1

methods and architecture   1

overview   1

preventing synchronization with another handheld   1

resynchronization problems, troubleshooting   1

synchronization conflicts, preventing   1

troubleshooting, about problems caused by   1

synchronization filters

See Types of Data Filters

synchronization, conflict handling and recovery

See also Recovering Data with Siebel Handheld Journaling

about   1

extended insert processing   1

extended pick processing, about   1

extended pick processing, enabling   1


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T

templates, associating views with   1

testing the handheld application   1

timeout parameter, changing on Windows   1

Title print tag   1

toolbars, configuring

HPC 2000 toolbar functions (table)   1

Pocket PC 2002 toolbar functions (table)   1

transaction errors, viewing   1

troubleshooting

client installation, backup, and restore   1

client performance, about   1

Companion Sync log files   1

Direct Server Sync checklist, using   1

Direct Server Sync log files   1

handheld device logs   1

network performance, about   1

resynchronization problems   1

server performance, about   1

Siebel Expert Services, about using   1

Siebel Professional Services, about using   1

SQLTrace, enabling   1

synchronization, about problems caused by   1

timeout parameter, changing on Windows 2000   1

timeout parameter, changing on Windows NT   1


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U

uninstalling handheld application   1

upgrading handheld application   1

user functionality, defining

about   1

general guidelines   1

user interface elements, configuring

about   1

auto pop-up lists, about   1

buttons, about and functionality (table)   1

form applets, group boxes   1

form applets, labels   1

form applets, layout sequence   1

hyperlinks, about configuring   1

list applets, about and guidelines   1

menu bar, about using   1

status bar, about   1

toolbars, configuring   1

user interface methods, business component script calls to   1

user properties (table)   1


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V

views

drill-down only views, about   1

new views, adding   1

visibility, designating   1

visit, closing out

See also Closing Out the Visit

billable time, tracking   1

expenses, recording   1

invoice, generating   1

job, closing   1

remaining steps, checking off   1

visit, preparing for

See also Preparing for a Visit

arrival, recording time of   1

instructions and steps, reviewing   1

recommended parts and tools, reviewing   1


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W

Windows, changing timeout parameter   1

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 Siebel Service Handheld Guide for Windows-Powered Devices 
 Published: 18 July 2003