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Voiding Invoices

From time to time, someone may find an error in an invoice, or a customer may complain about a particular charge and receive promises of adjustment. If this should occur, events personnel must void the existing invoice, correct any inaccuracies in the order data, make any promised adjustments in charges, re-post the check, and generate a new invoice.

The following procedure describes how to void an invoice.

To void an invoice

  1. Navigate to the Events screen.
  2. Select the Event for which you want to void an invoice.
  3. Click the Orders view tab.
  4. Click the Order # for the order associated with the invoice you want to void.
  5. In the Orders list, click the Invoice # hyperlink for the invoice you want to void.

    6. An Event Invoice list appears.

  6. In the Status field, select Voided, then step off the record.

    7. A new invoice record is created automatically, with a new invoice number. The status of the new invoice is Open. The order number for the new invoice is the same as the order number of the voided invoice. The status of this order is automatically changed to Event Check. This new value for the order status is not visible in the current screen, but can be viewed by navigating to the Orders screen.


 Siebel eHospitality Guide 
 Published: 18 April 2003