Siebel eInsurance Guide > Property Policies >

Business Scenario

This scenario features sample tasks performed by an administrator and a licensed sales representative. Your company may follow a different workflow according to its business requirements.

In this scenario, a Siebel administrator adds property types, coverages, and coverage limits for his company's property policies.

A licensed sales representative for a property insurance company is on the phone with a customer buying a first home. The customer wants to switch from a renter's policy to a homeowner's policy.

Using the fields on the Quick Quote view as a guide, the sales representative asks the customer a series of questions in order to gather enough information to provide an initial quote. Next, she adds more underwriting information, orders underwriting reports to request additional information, and adds scheduled personal property. After the data has been collected, she submits it to an external rating calculator to determine the premium, using the procedure developed in her company.

She gives the customer a verbal quote and ends the conversation.

Two weeks later, the sales representative receives another call from the customer. The offer was rejected for the property she quoted a premium for, but an offer on another house was accepted. She adjusts the coverages and limits accordingly, and then gives the customer the revised premium information. The customer confirms an intent to purchase the quoted policy.

The quote now needs to be prepared for eventual contract issuance. This includes collecting information about any parties that hold liens and mortgages against the insured property and billing and payment arrangements.

Then the sales representative follows the procedures implemented by her company to submit the policy for issuance and billing.

In this scenario, end users are sales representatives who service customers. They enter information to:


 Siebel eInsurance Guide 
 Published: 04 June 2003