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Claims

Siebel Personal Lines Claims allows agents, call center representatives, and mobile claims adjusters to capture notice of loss information, to view claim information and activities, and to link claims to customer and policy information. Incident and claim information can be made across multiple business units including claims, policy servicing, sales, and underwriting, presenting an integrated view of the customer.

Claims management is an important part of service interactions with insurance companies. Therefore, Siebel claims management can be integrated with other software components, such as legacy claims management systems, to provide an integrated solution.

End users can use the Claims screen to open and track claims, as well as to track service requests and other activities associated with claims.


 Siebel eInsurance Guide 
 Published: 04 June 2003