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Understanding Routes

End users can create routes to schedule regular calls to groups of accounts. By defining a route, a user can plan the order in which to visit accounts and the determine a starting time for each account call. Users can also use routes to schedule non-routine calls to accounts by assigning target lists (for example, when supporting a promotion or campaign). By arranging a group of accounts into an efficient route, users can minimize the amount of time spent traveling between accounts. After a route has been created, it can be used repeatedly to schedule future account calls. For more information on routes, see the business scenario Users Define Route Plans and Defining a Route Plan.


 Siebel Life Sciences Guide 
 Published: 18 April 2003