Bookshelf v7.5: About Siebel eMedical

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About Siebel eMedical

Siebel eMedical is a suite of eBusiness applications designed specifically for the medical products industry to increase revenue and profitability through strategic customer-partner relationship management, enhanced customer and partner productivity and reduced cost of process inefficiencies.

Siebel eMedical provides:

Flexible contact management, supporting a wide range of contact types, including physicians, nurses, technicians, office staff, and business administrators

Account management, supporting a wide range of account types, such as hospitals, health maintenance organizations (HMOs), clinics, wholesalers, and group purchasing organizations (GPOs)

Advanced, specific querying and list generation, allowing product promotion to targeted accounts and health care professionals

Activity management, integrated with the Siebel Calendar, promoting streamlined customer support and service

Medical education event planning, aiding planning and preparation for many types of medical education events by tracking speakers, invitees, meeting related activities, and expenses

Comprehensive analysis charts, presenting sales and product usage trend by account, postal code, territory, and plan

Opportunity management, allowing focused product promotion and opportunity tracking

Enterprise-wide product information for employees, allowing consistent, accurate, and up-to-date information sharing across sales teams, customer support, and field service

Simplified workflow to manage assets at customer site, supporting shipments in or out, orders, inventory counts, adjustments and reconciliation

Support for customer service centers that handle medical inquiries, service requests, and other related issues

Handling of a large number of inbound telephone calls, faxes, email, and Internet correspondence for customer service, sales, and medical support

Support for outbound calling for telesales, telemarketing, and meeting planning

Modeling of products and services that incorporates internal expertise, allowing sales representatives to configure and quote error-free customer solutions

Field-service functions that provide service center agents, warehouse staff, and field service engineers the tools to respond to service requests

Functionality to receive service calls, verify service agreements and entitlements, enter a service request, search for solutions, create activities for a service request, and assign and dispatch field service engineers

Detailed customer configuration, management of trunk inventory, tracking of parts consumption and logistics, management of inventory replenishment, and integration of return materials authorizations and service orders

Service details, including the required skills, tools, and parts for service activities

Management of preventive maintenance plans, and repair of defective parts

Tracking and analysis of service costs, preparation of invoices for service, and tracking of payments

Definition of asset characteristics and recording of readings from medical equipment (assets) in the field for preventive maintenance, billing, and service

Audit trail of activities

Single application to manage partner interactions through the entire partner life cycle, from recruitment, registration, profiling, certification, joint planning, and execution through measurement and analysis of partner performance

Sharing of opportunities, service requests, accounts, solutions, and other business information with partners in the same way as with employees

Processes and tools to work collaboratively with partners to develop plans to meet strategic goals; helps analyze partnership effectiveness, forecast revenue, manage market development funds, and analyze partner performance