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Example Workflow for Managing Products

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This section details sample tasks often performed by administrators and end-users when managing products. In this scenario, the administrator is responsible for setting up Siebel Products so that end users can view product information. Your company may follow a different workflow according to its business requirements.

Administrator Procedures

The following list shows tasks administrators typically perform to set up product information:

Add a new product (called an internal product) to Siebel Products. For more information, see Defining Internal Products.
Define product features and set up any product literature. Administrators enter additional product details including key features, information on related products, product comparison data, and associate literature. For more information, see Specifying Additional Product Information.
Add any competitive and complementary products (called external products) to Siebel Products. For more information, see Defining External Products.
Add products to catalogs. For more information, see Adding Products to Catalogs.
Define a price list and then associate it with the new product. For more information, see Defining Price Lists.
Define decision issues. For more information, see Defining Decision Issues.

End-User Procedures

The following list shows tasks end users typically perform when viewing product information:

View product information. For more information, see Viewing Product Information
Enter product change requests. For more information, see Adding a Product Change Request.

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