Siebel Marketing Guide > Campaign Plans and Campaigns > Using Response Management >

Using Automatic Source Code and Offer Code Lookups

Behind each Responses view is an automatic business service that will look up and decode information based on any source codes or offer codes added in a response.

Source Code Lookups

To perform a source code lookup, type the campaign contact's source code into the Source Code field on the response form and leave the field. You do not have to save the record to perform the lookup. As soon as you click or step off the field, the lookup service will determine whether the campaign is recognized and whether the contact name can be uniquely determined. If the source code is recognized, the correct campaign name will be defaulted. If the contact name can be uniquely determined within a campaign, the contact name will also be defaulted. The source code value is stored in the Campaign Contact table (S_CAMP_CON) for each contact record.

Offer Code Lookups

To perform an offer code lookup, type the offer code in the response form. When you save the record, if the lookup service recognizes the offer code, it defaults the correct offer name.

NOTE:  If the source code or the offer code is not recognized by the application or if the two codes conflict, both values will be saved with the response to preserve the user data.

If your deployment does not require source code lookups, you can disable the Response Lookup business service in Siebel Tools.


 Siebel Marketing Guide 
 Published: 23 June 2003