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Siebel Marketing Guide > Campaign Plans and Campaigns > Using Response Management >
Creating Automatic Responses from Opportunities and Orders
When you create an opportunity in the Contacts/Prospects view using the Create Opty button, Siebel Marketing and Siebel Campaigns create a response record using the Create Auto Response business service.
For opportunities, the response is created for each contact added to an opportunity after a campaign is associated as an opportunity source. To create the response, associate a campaign with the opportunity using the Source field MVG (multi-value group) and then add a contact to the opportunity. All responses default to a type of Created Opportunity.
For orders, the response is created whenever a campaign is associated with a sales order. To create the response, you associate a campaign with the Sales Order using the Campaign field. All responses default to a Type of Respondent Purchased.
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Siebel Marketing Guide Published: 23 June 2003 |