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Snapshot Fails to Generate

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When you request snapshot generation, a snapshot a server task starts. However, sometimes the server task does not generate a snapshot file. For details about how snapshot generation works, see Understanding Snapshot Generation Internal Processes.

Possible Cause

A snapshot task can fail due to insufficient memory.

How to diagnose. You use the Server Administration screen to verify that the task completed successfully or to view errors. In the Tasks view, the Task Information Log view tab shows more details if the server task generates errors. The following information will help you locate the Marketing Server log and make sure that you have set the correct level of detail to record the information that you need.

Finding the Marketing Server log file. The task information log file for snapshot generation can be found in the Siebel Server log directory. Check the log file named MktgSrvr_xxx.log in siebsrvr\log to review error messages. Several processes such as extract and counter execute during snapshot generation. Log information is created in the Marketing Server log file, not in a separate log file.
Setting the level of detail in the Marketing Server log. For the Marketing Server, the default log level for the event of type General Events is 3. Log level 3 should result in sufficient log detail for all components. You can change the level of detail in the log file (trace) before starting a snapshot task by changing the log level. To change the log detail level, use the Server Administration screen's Components view. In the Component Event Configuration view tab, locate Marketing Server in the Server Components list and set the log level for General Events to a number greater than one.

How to resolve. For information about performance enhancement recommendations, see Improving Snapshot Performance or search for information on SupportWeb at www.siebel.com.

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