Siebel Mobile Connector Guide > SMC Application Definition Quick Reference > SMC Service Request Screen >

Service Request Detail Applet


The following lists the applet's details.

Applet Name
SMC Service Request Detail Applet
Business Component
Service Request

List Columns and Controls

The following table lists the available fields and their display names.

Display Name
Field Name
SR #
SR Number
Account
Account
Site
Account Location
Summary
Abstract
Description*
Description
Last Name
Contact Last Name
First Name
Contact First Name
Status
Status
Substatus
Sub-Status
Work Phone #
Contact Business Phone
Contact Account*
Contact Account
Customer Reference ID*
Customer Ref Number
Source*
Source
Entitlement*
Entitlement Name
Organization*
Organization
Area
Area
Subarea
Sub-Area
Priority
Priority
Severity
Severity
Owner
Owner
Group*
Owner Group
Reproducible*
Reproduce
Billable*
Billable Flag
Rate List*
Rate List
Price List*
Price List
Agent Opened
Created
Agent Committed
Commit Time
Agent Closed
Closed Date
Customer Opened
Contact Created
Customer Committed
Contact Commit Time
Customer Closed*
Contact Closed Date
Product*
Product
Part #*
Product Part Number
Asset #*
Asset Number
Profile*
Profile Product Name

NOTE:  Fields marked by an asterisk (*) are those not displayed by default in the user interface. XML queries to SWE can be set to include results from the hidden fields by using the ToggleLayout command. For an example, see Retrieving Data from Hidden Fields.


 Siebel Mobile Connector Guide 
 Published: 18 April 2003