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Workflow Policy Program

Siebel Object Types > Workflow Policy Program

Provides the name and type of a workflow policy program or action that can be initiated in response to the conditions of policies being met. The names of the defined Workflow Policy Program object definitions will appear in the picklist of the Actions Applet field in the Workflow Policy Detail view. There are four types of responses available: Send Email, Send Page, Run External Program, and Database Operation. There are also predefined workflow policy programs that have all the variables set except for the message text.

Properties

Property
Description/Usage
Valid Values/Examples
Name (R)
The descriptive name of the action to perform.
 
Type (R)
The type of action.
Values are selected from a picklist, and are:
  • DB Operation = Insert or update a database table based on arguments.
  • External Program = Execute an external program in Windows.
  • Generic Request Server = Invoke a Server Component.
  • Send Broadcast Message = Broadcast a message for Siebel users.
  • Send Message = Compose and send an automatic email message.
  • Send Page = Send a page to a pager.
Workflow Object (O)
The name of the workflow policy object with which the program is associated.
 

See Also

Workflow Policy Program Arg
Workflow Policy Object

Usage

Siebel Object Types > Workflow Policy Program

Variables in messages

Variables can be used in the messages to make the content more specific. For example, a message can state "The [SR] from [Account] has a severity level [Value] and has been open for 2 hours." Using an SQL statement, you can fill in each of the variables with specific data to make the message more meaningful. This method also allows you to use the same message for more than one policy.

CAUTION:  Modifying or creating SQL statements and messages that use variables set by SQL statements requires the assistance of your Siebel Technical Account Manager.


 Object Types Reference 
 Published: 18 April 2003