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Siebel Order Management Guide > Working with Orders >

Processing a Return

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When a customer needs to return part of an order, the end user can base the return on the original order.

NOTE:  Some companies use service requests to create return orders. For more information, see Siebel Call Center User Guide.

To process a return

Navigate to the order for which a return needs to be processed.
In the Order header summary, click the menu button and click Copy Record.
In the new order, change the Order Type to the appropriate return type—RMA Return, RMA Advanced Exchange, or RMA Repair Return.
In the Line Items list, delete the items that are not being returned from the Order line items list.
In the Order header summary, click Submit.

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