Siebel Order Management Guide >

Introduction

This guide explains order management for customers using Siebel Quotes, Siebel Orders, or Siebel Customer Order Management.

Although job titles and duties at your company may differ from those listed in the following table, the audience for this guide consists primarily of employees in these categories:

Call Center Administrators

Persons responsible for setting up and maintaining a call center. Duties include designing and managing Computer Telephony Integration (CTI), SmartScripts, and message broadcasts.
Sales Administrators

Persons responsible for setting up and administering sales within their organization.

Siebel Application Administrators

Persons responsible for planning, setting up, and maintaining Siebel applications.
Siebel Application Developers

Persons who plan, implement, and configure Siebel applications, possibly adding new functionality.
Siebel System Administrators

Persons responsible for the whole system, including installing, maintaining, and upgrading Siebel applications.


 Siebel Order Management Guide 
 Published: 18 April 2003