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Siebel Order Management Guide Addendum for Industry Applications > Workflows for Employee Ordering >
Editing Order Line Items
This workflow allows a user to edit order line items. It consists of the workflow process:
- SIS OM Edit Service Order Line Item
SIS OM Edit Service Order Line Item
This workflow applies active and unprocessed orders to the asset associated with the selected line item and displays the asset in the Product Configurator view. The user makes changes to define the newly requested state and clicks the Done button. The workflow then writes the delta of the current and requested states of the asset to the current order as 1 or more line items. This workflow is shown in Figure 6.
A user initiates this workflow by clicking the Customize button in the Order Detail view.
Workflow Description. This workflow does the following:
- Clears the business service cache of existing product instances.
- Loads the asset associated with the current order line item, if it exists.
Checks the action code of the top-level component of the order line item. If the action code is Add, then go to Step 5.
- Retrieves all prior active and unprocessed orders related to the asset and applies them to generate the requested future state of the asset.
- If one of the active and unprocessed orders disconnects the top-level component, the resulting asset is empty. The workflow displays the following error message: "A request has already been made to disconnect this service item." The workflow stops.
- Applies the current order line item to the asset.
- Stores the order header so that line items can be added to it.
- Displays the currently requested state of the asset in the Product Configurator view. The user makes the required changes and clicks the Done or Cancel button.
- If the user clicks the Cancel button the workflow is terminated. If the user clicks the Done button, the newly requested state is retrieved from the Configurator.
- If the action code of the root item is not Add, the workflow processing caches the previously requested state of the asset to be used as an input to Delta.
- Generates the delta of the following as one or more order line items:
- The requested state of the asset before the current order line item was applied.
- The state of the asset after the user has reconfigured it.
- Explodes (ungroups) any order line item that has a quantity of more than 1 into multiple line items, each with a quantity of 1. Writes the order line item to the database and refreshes the view.
NOTE: This step does not control the quantity of the line items, but only works with the quantity it has been given. The user specifies order line item quantities in eConfigurator.
Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.
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Siebel Order Management Guide Addendum for Industry Applications Published: 18 April 2003 |
