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Overview of Differences from Siebel PRM

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This document covers only features of Siebel Cross-Industry PRM that are different from the features of Siebel PRM. It is meant to be used as a supplement to the documentation for Siebel PRM, which is in Siebel Partner Relationship Management Administration Guide.

The most important differences are:

Account Hierarchy. The account hierarchy allows you to create multiple billing accounts and service accounts for a single customer. This feature gives greater flexibility in providing service and sending invoices and statements to multiple account sites.
Multiple Accounts and Contacts with One Address. In Siebel PRM, the user must enter a new address for each new account and contact (even if it is the same as an existing account or contact address). In Siebel PRM for SIA, the user can choose an existing address for a new account or contact; there is one pool of unique addresses, and the user can choose one of these for a new account or contact.

For information about accounts and subaccounts and about associating accounts with contacts, see Siebel Life Sciences Guide.

For information about configuring, administering, and using Siebel PRM, see Siebel Partner Relationship Management Administration Guide.

Siebel Partner Relationship Management Administration Guide provides several chapters of scenarios illustrating the different ways that Siebel PRM can be used to manage sales, service, and marketing. Many of these scenarios may not apply in your industry.

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