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Siebel Partner Relationship Management Administration Guide > Managing Your Partners >

Certifying Your Partners

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You can set up partner certification programs, to give your partners an opportunity to improve their skills and let your customers know which partners are most skilled.

For example, you might enroll new partner companies as silver partners. When a partner company's employees have taken ten training courses, answered 20 customer service requests, and generated $20 million in revenue, you might make the company a gold partner. And when employees have taken 20 training courses, answered 40 customer service requests, and generated $50 million in revenue, you might make the company a platinum partner.

A partner company can work on several certification programs at the same time. For example, a partner may work on becoming a certified reseller and a certified service provider.

To certify partners, you go through the following process:

Plan and create appropriate metrics for all of your certification programs.
Set up certification templates that specify the requirements for each level of certification in a certification program.
Record the partners' progress. You can enter the courses they have taken, or you can set up Siebel Business Process Designer to enter these values automatically. For example, when a partner uses the Siebel Partner Portal to take a training course, Siebel Business Process Designer can increment the value in the Actual# field for that partner's training courses.
Display a list of the certifications a partner company is working on, and check the progress on each certification.

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