Bookshelf v7.5: Using Siebel eBriefings, eContent Services, and eContent Broker

Siebel Partner Relationship Management Administration Guide > Managing Your Partners > Communicating with Your Partners >

Using Siebel eBriefings, eContent Services, and eContent Broker

The eBriefings screen of the Siebel Partner Portal lets your partners use:

Siebel eBriefings. Aggregates relevant business information from inside and outside your organization into personalized web pages. Siebel eBriefings displays enterprise data from the Siebel database, such as opportunities, service requests, and contacts, plus news and other information from external content providers.

Siebel eContent Services. Aggregates news and company information from multiple sources and distributes it to Siebel eBriefings customers. Customers who subscribe to Siebel eContent Services receive out of the box integration with external news and company information. Siebel eContent Services includes the leading newswires, business magazines, newspapers, trade journals, company profiles, corporate profiles, corporate relationship information, market data, and other relevant content in context to Siebel data.

Siebel eContent Broker. Siebel eBriefings can display content from any external source that is properly configured. You can configure additional third-party information sources using Siebel Tools to configure applets and business components so that they can handle external content. These configuration tasks include:

Configuring a business component to handle external data

Configuring an applet to display external data

Modifying the table of contents applet

Adding the applet to a view

Partner employees can also use the Tracking Profile views of the eBriefings screen to choose accounts, competitors, industries, or products that they want to track. These tracked items appear in the eBriefing screen, in views separate from the personalized briefing that you set up, such as the Accounts Briefings view and the Competitors Briefings view.

The information displayed is personalized for each partner employee. You set up this screen to specify which information appears.

For example, you can configure the Siebel Partner Portal home page so it has a Company In the News applet or a New Products applet, to help partner employees stay up to date on the latest news and product information from the brand owner company.

Then, whenever partner employees log onto the Siebel Partner Portal, they immediately see this information, which will help them on sales calls. In this applet on the home page, the partner agent clicks these new product and news hyperlinks to get more detailed information. In addition, partner employees will use their own personalized My Briefings screens to see information about accounts and competitors they are tracking, and about other information they are tracking, such as finance and industry news.

You set up Siebel eBriefings for partner employees in the same way that you set up Siebel eBriefings for your own employees.

For more information on Siebel eBriefings, see Siebel eBriefings Administration Guide.