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Siebel Partner Relationship Management Administration Guide > Sharing Data With Partners > Sharing Transactional Data with Partners >

Assigning an Order to a Partner Employee

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In some industries, it is common for the brand owner company to get orders from customers and then assign them to a partner for fulfillment, outsourcing all or part of the order. For example, if a bank is providing a mortgage for a customer, it may outsource the appraisal request to a partner. You can assign an order to a partner employee or to a partner company.

In other industries, partners get orders from customers. The partner relationship managers at the brand owner company can view all of the orders at a partner company.

To assign an order to a partner employee

Navigate to the Orders screen.
From the Show drop-down list, choose All Sales Orders Across Organizations or choose All Service Orders Across Organizations.
In the Orders list, select the record for the order you want to assign.
In the More Info form for the record, click the select button for the Team field.

The Order Team Members dialog box appears.

Click New.

The Add Employees Dialog box appears.

Select the partner employee to whom you want to assign the order and click OK.

The employee is added to the Order Team Members dialog box.

In the Order Team Members dialog box, click OK.

The order will be visible to this partner employee in My Orders view.

To assign an order to a partner company

Navigate to the Orders screen.
From the Show drop-down list, choose All Sales Orders Across Organizations or choose All Service Orders Across Organizations.
In the Orders list, select the record for the order you want to assign.
In the More Info form for the record, click the select button for the Organization field.

The Organizations dialog box appears.

Click New.

The Add Organizations Dialog box appears.

Select the organization of the partner company to which you want to assign the order and click OK.

The organization is added to the Organizations dialog box.

In the Organizations dialog box, click OK.

The order will be visible to this partner organization in All Orders view.

To view the orders of a partner company

Navigate to the Partner Operations screen.
In the Partners list, select the partner company whose orders you want to view.
Click the Orders view tab.

A list of the partner's orders appears. This list includes orders that have the partner organization assigned to the order; it does not include orders that have partner employees assigned to them but do not have partner organizations assigned to them.

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