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Performance Factors for Siebel eMail Response


This section describes factors that drive or affect performance for Siebel eMail Response deployments.

Other factors include the size and complexity of inbound email messages and outbound replies.

Also relevant are user settings in the Outbound Communications section of the User Preferences screen, such as whether a reply contains the original message (Include Original Message in Reply setting), or whether HTML or plain text is an agent's default message format (Default Message Format setting).

NOTE:  Siebel eMail Response coverage in this book focuses on inbound and outbound email processing. In a multichannel environment, or when Siebel Universal Queuing is deployed, session communications performance issues also apply. Using Siebel Smart Answer, especially for auto-response capabilities, reduces the number of agents needed to handle incoming email and reduces corresponding demand on session-related computing resources such as AOM or CommSessionMgr.


 Performance Tuning Guide 
 Published: 24 October 2003