Performance Tuning Guide > Tuning Siebel Communications Server for Performance >

Topology Considerations for Siebel eMail Response

Processing inbound email messages makes more demands on server resources, particularly CPU usage levels, than processing outbound messages.

Processing of inbound messages associated with a single response group must be handled on a single machine.

If inbound message volume warrants it and if multiple server machines are available to run CommInboundMgr and related components, then you should consider running CommInboundMgr on a separate machine (or machines) from other Communications Server components.

CommOutboundMgr and Siebel Smart Answer (Smart Answer Manager) may be run together on a different machine (or machines), as appropriate.

Combining processing of messages for multiple email accounts in a single response group can make processing of inbound messages more efficient. However, if message volume is expected to grow, then limiting the number of email accounts processed by each response group will give you more flexibility to distribute processing across multiple servers, and thereby avoid processing bottlenecks.


 Performance Tuning Guide 
 Published: 24 October 2003