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Siebel Personalization Administration Guide > User Profiles > User Profile Attributes >
About Managing User Profile Attributes
User profile attributes can be either dynamic or persistent, and can be managed in a variety of ways across many channels:
- Self-administration of a user's own attributes, for example, updating his or her mailing address. These attributes make up the "Me" user profile.
- By a call center agent for customers or others contacting your organization by phone, for example, a service request.
The profile of the call center agent profile is the "Me" profile. The profile of the customer for whom the agent is managing the attributes is called the "You" profile. The "You" profile is represent by the current contact in the customer dashboard.
- By a field or sales representative administering customer or contact profile attributes remotely on a site visit and then synchronizing the changes with a corporate database.
User profile attributes must be specified exactly as they appear in the business component, and are case sensitive. For example, if
Channelis the correct user profile attribute, it must not be spelledchannel.
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Siebel Personalization Administration Guide Published: 18 April 2003 |